What customers say about us
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If you have any comments or thoughts Garry Scotting |
Most companies today will tell you how they put their customers first, but how can you tell if that's true or simply more sales and marketing spin?
To find out, we run our own customer survey on a continual basis, quietly and politely asking several hundred people each week: "How did we do?"
The feedback we get from this is invaluable. Firstly, we're delighted to say that, overwhelmingly, we get more positive feedback than negative - and secondly, when a customer does tell us that they're not happy with something, we are able to react quickly and do whatever we can to put things right.
For us, customer satisfaction is not simply a tick-box, it's critical to our success. If you're not happy, we don't have a business, it's that simple.
The following is typical of the great comments we receive from customers, with no more prompting than simply asking:
How did we do?
"Glen was really helpful, he took us out for a test drive and really showed us the A3. He was more than helpful and we would not hesitate to recommend other people to him. We did not feel rushed and he was really knowledgeable. All the staff were really friendly and made the process very smooth."
Sheffield Audi customer - November 2011
"I have always purchased and serviced my Audis through Grimsby or Nottingham Audi, however I decided to try yourselves and was incredibly pleased with the service I received in particular the service provided by Nicola was first class."
Doncaster Audi customer - November 2011
"I am delighted with the service I received. I had a problem, I phoned your service department, was told to bring the car straight in. within one and half hours, I received a call to say the car was ready. To my delight the car had been washed and vacuumed, what a surprise. The staff are friendly, and I can’t praise them highly enough. I will be recommending them to all my friends and family."
Sheffield Volkswagen customer - November 2011
"I was impressed by the friendly. helpful and courteous staff. The use of a courteousy car was a great help, but above all, the high quality repair was exactly what I expected from you. I am most satisfied.."
Chesterfield Volkswagen customer - November 2011
" Excellent service, via a very experienced and knowledgeable sales executive, who really understood the concept of the customer comes first. The car is excellent, the service excellent, and I must therefore assume that the gilder group is equally excellent. Well done. Ashley and Ellen Robinson."
Rotherham Volkswagen customer - November 2011
"Thank you to all on the service desk, Will and Leanne were really fab, even when things didn't quite go to plan with the car! And my sincere thanks to Stephen Benson and the workshop technician Paul who did a fantastic job with the car, there advice and customer service was spot on!!!. Would with out doubt recommend Gilders to anybody!!"
Newark Volkswagen customer - November 2011
"Michelle is the best sales person I have ever dealt with, her customer care service is unbeatable. I am very very happy with my new car and will certainly recommend your dealership without hesitation. Thank you Michelle for making this experience (which I was dreading) so enjoyable."
Gilder SEAT customer - November 2011
"Excellent service provided. The service assistant Ann Marie was very helpfull and kept me well informed of the vehicle service schedule.."
Gilder Van Centre Sheffield customer - November 2011
"I have always found the staff professional and helpful, very happy with the service provided."
Gilder Van Centre Newark customer - November 2011
"The Honda Happiness Assistance scheme was of great assistance when Our insurance company failed to help us on the Island of Arran, Scotland in August when our parked car was rammed late at night outside our B'n'B, and rendered undriveable. Your service,attention to detail and follow up liaison with the repairer made life much easier for us after a distastrous holiday.Thanks."
Gilder Honda Sheffield customer - November 2011
"Hi, I have dealt with Chris in Service at Mushroom garage for last 3+ years. The level of customer service he provides is excellent. We book our car in every year with him for a service."
Gilder Honda Rotherham customer - November 2011
